1. Shipping Method
At OndraThome, all orders are processed under Cash on Delivery (COD). We only accept COD payments, and all shipments are handled securely through our trusted delivery partners.
2. Order Processing
Orders are processed and packed within 2-4 business days of confirmation. Once ready, your order will be handed over to our delivery partners for shipment.
3. Delivery Timeframe
Delivery typically takes 5-10 business days after dispatch, depending on your location. Any delays caused by unforeseen circumstances will be communicated when possible.
4. Order Tracking
We provide tracking details (where available) once your order has been shipped. You can track the shipment status directly or contact us for updates if tracking is unavailable.
5. Delivery Service Providers
We collaborate with well-known and reliable logistics companies to ensure your order reaches you safely.
6. Delivery Guidelines
Our delivery partners will attempt delivery to the address provided. Please ensure someone is available to receive the order. If the delivery attempt fails, re-delivery may be arranged.
7. Contact Us
If you have any questions about your order or shipping status, please contact:
📧 [email protected]