1. Overview
At OndraThome, we want you to shop with confidence. If for any reason you are not satisfied with your order, you can request a return or refund within 15 days of receiving the product.
2. Return Eligibility
- Items must be returned within 15 days of delivery.
- Products should be unused, undamaged, and in their original packaging.
- Items showing wear and tear or damage caused after delivery will not qualify for return.
3. Steps to Return an Item
Please email us at [email protected] with your order number, reason for return, and photos (if applicable). Our team will provide return instructions and coordinate with you.
4. Refund Method
- Refunds will be issued in cash only upon successful return pickup or via arrangement with our delivery partner.
- As we only accept Cash on Delivery (COD) orders, all refunds will be processed in cash — no digital payments.
5. Need Help?
For return and refund inquiries, contact us at:
📧 [email protected]